Frequently Asked Telephone Systems Questions

What is a PABX?
PABX stands for Private Automatic Branch Exchange. Basically it is system that handles all the calls that go in and out of a business as well as allowing for calls to be transferred between extensions within the business. PABX’s are generally employed by very large businesses; smaller businesses will usually use a Key System.

What is a Key System?
A Key system basically performs the same tasks as a PABX but on a smaller scale and is suitable for a business with between 2 and 100 lines coming in. One of the key advantages of a key system is that it allows a business to have less physical lines coming into the business than they have extensions or telephone handsets which results in considerable cost savings. Additionally a Key System can have different modules added in such as Voicemail or IVR systems.

What is an IVR?
IVR stands for Integrated Voice Response. An IVR is useful in directing calls to different departments or extensions without the call having to be answered by a receptionist. An IVR is also capable of providing information to customers after hours when there is nobody at the business or when everyone is too busy to get the phone.

Can you use any phone with a phone system?
No, the phone must be suited to the phone system and if the system is digital the handset must also be digital. It is recommended that you speak to one of our consultants before purchasing a replacement or expansion handset; this is especially true if you are looking for a specialist handset such as a cordless.

What is the ACCC (Australian Competition & Consumer Commission?)
The ACCC is an independent body which provides general consumer protection and competition regulation across all industries. It administers the Trade Practices Act. The ACCC also regulates competition in the telecommunications industry through administration of the Telecommunications Access Regime (the ability to choose alternate providers of telecommunications services) and regulation of anti-competitive conduct.

What is an Exchange?
Premises for the switching equipment which allows for connection of calls. Switching occurs for local, STD, calls to mobiles and international calling. Also called a Telephone Exchange.

What is Number Portability?
The ability for a customer to retain their existing phone number when changing service providers. Term applies to both Local Number Portability and Mobile Number Portability.

What is Least Cost Routing?
Programming of a PABX to use different lines or override codes to obtain the best call rate for differing call types or time of day calling. For example: When calling a mobile phone, a PABX which has been LCRed may use an alternate (cheaper) carrier for that call. This is simply done by prefixing the dialled number with a four digit override code. The user does not see or notice the LCR taking place.