Frequently Asked Fixed Line Questions

Does it cost me anything to change over supplier?
No, the change over involves no expense to your business and is completely hassle free.

Who do I call for a rate enquiry or review?
Your Corporate Choice consultant would assist you in this regard

What do I do if I need to make an account amendment i.e. change service number or contact details etc?
Contact your Service Provider's Customer Care Division for this type of enquiry - refer to the Contacts Page of this website.

What do I do if my service goes down?
Contact your service provider in the first instance. However, in some cases it may be necessary to call your Corporate Choice consultant on 1300 88 36 40 quoting your Corporate Choice Membership Number.

What if my first account is slightly higher than I was expecting?
Because your service and equipment charge is billed in advance for a period of between 4-6 weeks, sometimes your first account will be slightly higher than expected. Don't worry, it will even itself out over the next account or two - plus you will probably get a refund from your old supplier for any overlapping service & equipment charges. If you call your CC consultant on receipt of your first account, they will be happy to talk you through it.

Can I move to another supplier if I become unhappy with my accounts?
Most of our rates are contract free. So yes, in most cases you can change. It is definitely pertinent though to call your consultant at Corporate Choice and have any counter-offer assessed. Remember Corporate Choice is not a Phone Company so we will always give you an honest assessment. *Some of our rates do carry a term contract so again check with your consultant to have the stipulations checked over.
*for plans with line rental discounts, no flag falls or bundling options term agreements will always apply.

Will my Message bank still be free?
No. If you currently receive Message bank as part of a discount bonus, then you will start to be charged for this service once you move over to your new supplier. If you are currently paying for the service at full price, that will continue and be re-billed.

If I'm happy with my telephone bill reductions can I take advantage of other CC services?
Absolutely, Corporate Choice specialises in accessing increased levels of service and reduced pricing structures on things like Electricity, Gas, Mobile Phone and Broadband Services. Call your consultant now for details on how you can save in these areas as well!

Will I receive any benefits for referring a friend or business associate?
The more companies in our Group, the stronger our buying power becomes. The stronger our buying power becomes, the lower your rates will get. We will do everything in our power to reward companies/individuals who take an active interest in promoting the work Corporate Choice does for its customers.