Frequently Asked Energy Questions

I don't like contracts!
That's perfectly understandable. Many of our customers feel the same way, but there are always two sides to a contract. Yes, you will be obliged to the supplier we have recommended for a set period, but that will also secure your fixed energy costs for the same period. The Australian Energy market is volatile and at times unpredictable - it is not unheard of for customers of some suppliers to have their price increased by 200%! The security of a contract term is in many cases the best option for our customers, similar to the way the banking industry offers options to secure interest rates for a family mortgage at times when reserve rates look set to increase.

As a buying group it's in our best interest to keep our customers business secure and to grow ourselves in the number of customers we support. As we grow that gives us more buying power, as we get more buying power we are able to negotiate even cheaper rates. The first people we recommend taking a contact are our existing.

Why are the savings so small?
The margins available for cost reduction with electricity & gas are generally minimal in comparison to some of our other products - such as telecommunications. All Electricity and gas supplies for your location come from the same generators therefore the margins are quiet low. This is where Corporate Choice fits in. As a buying group we are in most cases able to negotiate lower rates than are available to the general public. The larger we get the more buying power we have, the more buying power we have the cheaper the rates get, but please remember that for us to make the right recommendation for your business we will not always choose what appears to be the cheapest possible price.

We may be relocating before the contract is over?
That's fine, just contact your recommended supplier and they will organise relocation and a new arrangement for you. All of our recommended energy suppliers will agree to terminate the contract at your current property free of charge but you will need to enter a revised agreement at your new location.

We may be selling our business before the contract is over?
If you sell your business but relocate to another business property you can transfer it without paying the termination fee, however you will have to enter into a revised agreement. If you wish to transfer the current agreement to the purchaser of your business, this can be done free of charge through your recommended supplier.

I have energy suppliers before and was not billed at the rate I signed up for?
This shouldn't happen - if you notice anything different than what you agreed to with the energy division please contact us immediately, but we cannot say that this will never happen if you enter an agreement with other parts of the industry.

This type of occurrence is one of the main reasons that your business should always use a buying group or broker. For as long as you are registered member Corporate Choice will always act as your consultant. A simply phone call to your supplier and we can rectify this type of problem on your behalf

If you find any discrepancies with your account please call us immediately.

How long will the transfer take to occur?
The transfer of your electricity and/or gas account will take place at your next scheduled meter read. Depending your meter read cycle you may receive 1 or 2 more bills from your current supplier.

If we have a problem with our Gas or Electric who do we call?
Regardless of which supplier we recommend for your energy account, most aspects to your service will stay the same - the local network distributors are responsible for servicing your area. The same telephone number will appear on your new bill as with your current supplier. Your service will not be affected; the same company will even come and read your meter!

In what instances would I pay a termination fee for my agreement?
There are 3 instances where a termination fee can apply:

• If you changed retailers before your agreement was completed,
• If you stayed at your location but had the power disconnected, or
• If you moved properties within the agreement term and did not use our recommended supplier to service the energy supply at your new address.

Who reads my meter?
Nothing changes; the same people (distributor) will continue to read your meter at no extra cost.