Frequently Asked Broadband Questions

What are the benefits of choosing
a broadband supplier through Corporate Choice?...

High speed internet is becoming more and more a vital part of Australian business. Unlike many of our other products, our recommendation for your Broadband internet connection will be based on low price alone - but on a careful selection of the product that will best suit your requirements. Our Broadband products more than any others require a recommendation by an industry professional who can accurately assess your needs.

Can I find cheaper prices by speaking with the supplier directly?

No. With the majority of the recommendations made to you by a Corporate Choice consultant, you will be securing a pricing structure that has been specially negotiated for our customers. In a limited number of special cases you may be able to secure the same offering from the supplier directly - but will miss out on the greatest benefit of available to Corporate Choice customers; truly independent advice with an overdose of personalised service!

Why does CC only use a few suppliers as opposed to the many that are available?

Our buying group's ability to continue to offer the lowest prices and prioritized service is supported by the number of customers that we have using individual suppliers. In short, the more of customers that use a particular service, the lower prices we can negotiate on your behalf! If we choose only 3 or four of the providers most able to commit to our customers pricing and service requirements then we can maintain our ability to offer our service.

In our experience, there are not many suppliers of Australian business utilities that are able to keep their commitments to our customers. With de-regulation having occurred a number of years ago, the market has now been over-run with companies promising the world to small business - but in many cases not following through. Where ever possible Corporate Choice will offer you the lowest price, but please remember that the value of our offering to you lies in the fact that your business will receive a recommendation you can trust... we know these industries well!

Can I keep my existing email address?

Not all Internet Service Providers have options for forwarding your email if you switch to another provider. If you have a registered domain name with hosted email addresses (i.e. name@yourbusiness.com.au), these email addresses will not be affected. If you currently have BigPond email addresses, you will lose these once the account with BigPond is closed. We recommend you speak to one of our consultants about registering a domain name and setting up email hosting.

You will be surprised to find out that you can raise the profile of your business and have the freedom to change between Internet Providers without changing your email address. For providers other than BigPond, we recommend you confirm with the existing supplier to see what email forwarding facilities they have.

Can I transfer my broadband connection between suppliers?

Yes, as long as you're existing supplier is a member of the rapid transfer program. There are very few suppliers in Australia that are not part of this program - and their services are not products that our consultants would recommend.

Can I use my existing modem?

In the majority of cases, yes. In a small number of situations we find customers using an imported modem that is not recognised by the relevant Australian quality standard, in which case a new modem is required. Our consultants will assess your current modem and if a new modem is required, advise of a number of low cost or no cost options!

Do I need to purchase any additional equipment to upgrade my Broadband connection to a Corporate Choice recommended supplier?

It is quite rare that extra equipment needs to be purchased, but, if necessary, our consultants will select from our list of trusted suppliers, or help you find a reliable supplier in your area that is offering a competitive cost. In many cases, we can order low cost equipment from your recommended Broadband Internet Provider and have it delivered to your door!

How fast is Broadband and DSL internet?

There are various speeds available. Our highly trained consultants will assess your usage patterns and other requirements to help you decide which download and upload speeds will suit your business best. As a general indication of Broadband speeds: A 256k connection will be 5 times faster than a dial-up connection, 512k will be 10 times faster, and 1.5MB will be 30 times faster than dial-up

How can I find out if I can get broadband?

We have various options available. A Corporate Choice consultant can help determine if broadband is available in your area, and which speed and supplier will suit you best. Please call 1300 88 36 40 during business hours for more information.